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Continuing issues withdrawal of funds House of Pokies
Hi after many attempts to maje 2 withdrawals of funds 2 weejs ago with House of Pokies. I have to continually on more than a daily basis check progress and chat online for help and advice of 2 withdrawals using bank transfers as the limit for withdrawal is 5000 in total 1 withdrawal of 5000 and 2nd withdrawal was 1600 and after many attempts i finally had my id and bank cards verified due to continual follow ups through myself. customer support was varied in help.
after returning my funds without reason into casino credit again and had asked them befor hand was there any other issues as i could upload more if needed , befor returning funds and starting the process again . they has said i now need selfies with they various documents and would be noted that I am uploading requested selfies. As I was uploading they returned funds. I queried why and had screenshots of the online communication and got a receipt number via email and little help saying the photos were not in hi resolution. again I got another person to take photos to make sure they were clear hi res shots waited another 4 days with continual onkine chats to various custoner support uploading as requested through email and there online banking. At this stage i the withdrawl amounts were 1 of 5000 and 2 of 1200. Again after stated they woukd allow time for myself to upload which i did via customer support and email as my profile upkoaded documents had reached capacity. if it wasnt for myself continually following there would be no communication from House of pokies.
This is now my 5th attempt after asking continually for a supervisor or finanacial team member with no luck. it has been 3 days now since the last uploas with my idrntity bank cards etc approved and selfies still pending. Iam concerned as it was winnings from y own funds with no bonuses.
after returning my funds without reason into casino credit again and had asked them befor hand was there any other issues as i could upload more if needed , befor returning funds and starting the process again . they has said i now need selfies with they various documents and would be noted that I am uploading requested selfies. As I was uploading they returned funds. I queried why and had screenshots of the online communication and got a receipt number via email and little help saying the photos were not in hi resolution. again I got another person to take photos to make sure they were clear hi res shots waited another 4 days with continual onkine chats to various custoner support uploading as requested through email and there online banking. At this stage i the withdrawl amounts were 1 of 5000 and 2 of 1200. Again after stated they woukd allow time for myself to upload which i did via customer support and email as my profile upkoaded documents had reached capacity. if it wasnt for myself continually following there would be no communication from House of pokies.
This is now my 5th attempt after asking continually for a supervisor or finanacial team member with no luck. it has been 3 days now since the last uploas with my idrntity bank cards etc approved and selfies still pending. Iam concerned as it was winnings from y own funds with no bonuses.