True blue casino with holding payment

[Jazza36er]

Won $900 6 weeks ago. Verified documents. Approved payment on 5 of April. Still haven't played me. Must have sent 15 emails last few weeks and get same response that should be in account soon or next week or week after. I'm really frustrated with the site.

[Kamen]

Won $900 6 weeks ago. Verified documents. Approved payment on 5 of April. Still haven't played me. Must have sent 15 emails last few weeks and get same response that should be in account soon or next week or week after. I'm really frustrated with the site.

- Hello, Jazza36er, we are always sorry to hear such situations, we are taking the responsibility to write them immediately and ask them to reply to this threat within 72 hours. If they don't reply will move them to the blacklist.

[Kamen]

We received an email from True Blue Casino support team:

Hello there,
unfortunately we don't communicate with our players through 3rd party. In order to get assisted please contact us directly through Live Chat support 24/7.

Regards,
Alice Bell

So, we suggest you contact them again and hopefully, the problem will be sorted out. Also, we will be very happy if you keep us in touch with the current situation. Please, don't forget to post the answer and the final result, as we will sleep better if we know that the problem is solved

Best regards, BNC team.